Return Policy

Please take a moment to review our Returns Policy below should you experience any problems with your recent purchase.
Carpet Court is Australia’s Largest Flooring Retailer with over 200 stores nationwide.

We have an extensive range of rugs, timber, carpet, vinyl & laminate flooring available, perfect for your next flooring project. Contact your nearest Carpet Court store for more information on 1300 CARPET or email us at enquiries@carpetcourt.com.au

If your rug has a major failure or is of unacceptable quality

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your rug has a major failure or is found to be not of acceptable quality then you are entitled to a refund or a replacement rug (as the case may be) provided that the faulty or damaged rug is returned to us within 30 days of you receiving the rug.

How to arrange for a refund or exchange

To arrange for an exchange or a refund (as the case may be), just bring the rug back to your nearest Carpet Court store and they will assist you with a refund or to exchange the rug for another rug style or colour to the same value as your purchase.

Any costs or expenses incurred in claiming a refund or exchange under this policy shall be borne by the customer.  

Queries About Our Returns Policy

If you have any questions about our returns policy, please contact us on:

Carpet Court Australia Limited
Locked Bag 50, Mount Waverley Business Centre, VIC 3149

1300 CARPET (1300 22 77 38) or enquiries@carpetcourt.com.au