Qantas Frequent Flyer Terms and Conditions

Customers can earn 1 Qantas Point for each dollar spent on retail flooring products (excluding tiles and window furnishings) purchased from Carpet Court retail stores or online. To earn Qantas Points, you must be a Qantas Frequent Flyer member.  A joining fee may apply. If you are not a Qantas Frequent Flyer member, you can join at www.qantas.com/join  Membership and Qantas Points are subject to the Qantas Frequent Flyer Terms and Conditions, available at www.qantas.com/terms

A member must provide their Qantas Frequent Flyer membership details at the time of purchase to earn points.  If you are unable to provide your Qantas Frequent Flyer membership number at the time of transaction, you will be unable to earn Qantas Points. 

Points will be earned on the total value of invoice for eligible products and services (inclusive of GST). This includes online purchases and eligible in store products including installation. It does not include any payments made to third parties outside the invoiced amount. The name on the invoice needs to correspond to the registered Qantas Frequent Flyer membership number.  Points will be allocated within 60 days of the product delivery date or completed installation. Points will not be allocated unless payment is received in full for invoiced amount. Further details are available at www.carpetcourt.com.au/qantas-frequent-flyer

FURTHER DETAILS OR FAQ’S (accessed through above mentioned link)

What will I earn Qantas Points on with Carpet Court?

Qantas Frequent Flyer members can earn 1 point per $1 spent on eligible products purchased at any Carpet Court retail store or online.

What is an eligible product?

Eligible products are all retail flooring products and services

What products are ineligible?

Products which are ineligible are floor tiles and any window furnishing items

When do I have to provide my Qantas Frequent Flyer membership details?

You will need to provide your Qantas Frequent Flyer membership details in store at time of payment, or online at checkout.  If you are unable to provide your Qantas Frequent Flyer membership number at the time of transaction, you will be unable to earn Qantas Points.

What happens if I forget to provide my Qantas Frequent Flyer details at time of purchase?  Can I retrospectively provide the details and still earn Qantas Points?

Unfortunately, you can only earn Qantas Points if you provide your details at time of purchase.  Qantas Points will not be earned for Qantas Frequent Flyer membership details that are provided retrospectively.

What happens if I have forgotten my Qantas Frequent Flyer membership number?

Members can find their Qantas Frequent Flyer membership number in the top panel of a Qantas Frequent Flyer email. Alternatively, members can check their Qantas app for their account details and points balance. 

Unfortunately, if you cannot provide your Qantas Frequent Flyer membership details at the time of purchase you will be unable to use or earn Qantas Points. 

What if I am not a Qantas Frequent Flyer member but wish to join and earn Qantas Points on my Carpet Court purchase?

Qantas Frequent Flyer is waiving the $99.95 joining fee for all Carpet Court customers.  You can join here Once you complete the form you will receive your Qantas Frequent Flyer number via email.  You can use this immediately when finalising your purchase at any of our Carpet Court retail stores.

Can I split my points between more than one Qantas Frequent Flyer account?

No, Qantas Points can only be credited to one account.  This account will be the one tagged at the time of transaction.

How long will it take for the Qantas Points to be credited to my Qantas Frequent Flyer account?

Your points will be allocated and visible in your Qantas Frequent Flyer account within 60 days of product delivery date or completed installation.  Points will only be allocated if payment of invoiced amount has been received in full.

What if I have a question about my Qantas Points? What if I think I have not received my points?

Enquiries can be logged by completing the claim my missing points enquiry form

You will need to provide the following information for your query to be followed up by Carpet Court and Qantas Frequent Flyer.

  • Qantas Frequent Flyer membership number
  • Your full name
  • Carpet Court store where purchase was made
  • Date of purchase
  • $ amount of purchase
  • Copy of your invoice

Can I change my mind about using or earning Qantas Points once my purchase is already settled?

Unfortunately, no you cannot. 

If I pay my invoice on credit card, do I earn Qantas Points on the surcharge?

No, you will only earn Qantas Points on the invoice amount which is calculated before any payment method is determined.