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Rugs Delivery Info

Rug delivery info

Despatch Timeframes

Orders received by us before 11:59PM AEDT each business day will be processed on the following business day and despatched within 1-3 business days.

Orders received by us on Friday or weekend days will be processed on the following Monday and despatched within 1-3 business days following the preceding weekend.

Delivery Timeframes

Once your order has been processed, please allow 1-3 business days to receive an email from one of our couriers with your consignment number and instructions on how to track your order.

Please note deliveries are made during business hours Monday to Friday, 9AM to 5PM. If you are not able to be home to receive your order, contact the courier company during business hours to make alternative arrangements.

Unfortunately, we cannot guarantee a pickup time however, the courier company may be able to give a pickup window of when the driver will be in your area on the day. Please contact the courier company directly during business hours for further information about your delivery.

Destination Transit Time
Eastern Seaboard Cities 5-6 working days
Rural NSW, VIC, QLD 6-8 working days
SA ,WA 8-10 working days

 

Note: All transit times listed above are a guide only and not guaranteed

Delivery exceptions

Unfortunately we're not able to deliver to all suburbs within Australia. Please be sure to check the link below to see if your postcode is within the delivery zone.

Delivery Zone for rug sales

Excluded Delivery Zones

  • Christmas Island
  • Cocos (Keeling) Islands
  • Norfolk Island
  • Lord Howe Island
  • Australian Antarctic Territory
  • Territory of Heard Island and McDonald Island
  • Jervis Bay Territory
  • Coral Sea Islands
  • Ashmore and Cartier Islands
  • Defence Forces (any military outposts or bases)